Frequently Asked Questions

I heard that there are some changes to LOULOU. What are they?

As of January 1, 2017 LOULOU english digital editions will no longer be available. louloumagazine.com will be updated on a daily basis with fresh, new content so you can continue to receive the stories and information you care about.

What happens next?

If you are a monthly pay subscriber through iTunes your billing will stop in January 2017.

If you are a 6–month or annual subscriber through iTunes, we have arranged for you to receive a refund for the balance of your subscription–you don’t have to do anything.

If you did not purchase your subscription through iTunes, a letter has been sent to you with all the details on how your subscription will be honored.

What happens to my subscription?

You will continue to receive your subscription of LOULOU until December 2016. After that, if you are a subscriber with a pre-paid subscription that continues into 2017, the remainder of your subscription will be honoured by Chatelaine magazine.

What happens if I am an RRA customer?

The Rogers Reader's Advantage program will continue to offer the guaranteed lowest prices to Rogers customers on Rogers magazines charged monthly to their Rogers bill. There is no commitment and you can cancel at any time. Gift subscriptions are no longer offered through the Rogers Reader's Advantage program, effective September 30, 2016. If you ordered a one-year gift subscription, charged to your Rogers bill, and it extends into 2017, you will be provided with a credit.

What happens if I am an FIDO customer?

The Fido Magazine program will continue to offer the guaranteed lowest prices to Fido customers on Rogers magazines charged monthly to their Fido bill. There is no commitment and you can cancel at any time Gift subscriptions are no longer offered through the Fido Magazine Program, effective September 30, 2016. If you ordered a one-year gift subscription, charged to your Fido bill, and it extends into 2017, you will be provided with a credit.

What happens if I ordered my subscription through RMS?

Rogers Magazine Service is a continuous service subscription program (RogersMags.com), offering more than 150 top Canadian and U.S. magazines, including magazines published by Rogers. Rogers Magazine Service will cease its sales operation on December 31, 2016. Customer Service on all magazines sold through this program will continue in 2017, via RogersMags.com. As of January 2017, your credit card will no longer be charged.

What happens if I ordered my subscription through an agency? (e.g. EBSCO, QSP, PCH, Groupe Somitel, Rabais Campus/LeBlanc & David)

Please contact the Agency for further details:
Groupe Somitel - 1-800-868-5892
LeBlanc & David / Rabais Campus – 1-800-265-0180
PCH (Publishers' Clearing House) – 1-800-645-9242
QSP (Quality Service Program) – 1-800-667-2536

What happens if I purchased it through iTunes?

Please contact Apple at https://getsupport.apple.com/ or 1-800-263-3394

If I choose to opt for a refund how will I receive my refund?

We will refund you the unused portion of your pre-paid subscription. Please go to louloumagazine.com or call us toll-free at 1-877-568-5688 to facilitate a refund.

Can I use the remainder of my subscription towards Texture?

No, but you are more than welcome to try Texture for free. Please contact us to receive your 30-days free trial of Texture at 1-877-568-5688.

I have not subscribed to Chatelaine what is it like?

Chatelaine offers must-read features, personal stories, recipes and practical tips to help women make the most of their full and busy lives.